Many members of Trainerpool run their own courses and workshops covering a wide range of specialist areas.
Here's a selection. If you can't see what you are looking for please contact us
Service with a HUG
Andy Collett
A two-day workshop for everyone who deals with customers in their daily life
Here's the thing - customers aren't loyal because of the efficient way you transact with them. No, they are loyal because of the way you make them FEEL! They want a HUG!
How do you provide service with a HUG? Simple...
Handle customers skillfully
Understand customers emotionally
Guide customers with integrity
This course shows you how to really connect with your customers, how to make each one feel special by paying attention to a few essential elements
The style of the course is up-beat, engaging and offers plenty of opportunity for participants to develop solutions to their own particular areas of challenge
"Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around”
Leo F. Buscaglia
Inside Out - Personal Impact Development
Ken Lodge
A workshop designed to increase awareness of, and develop, your personal impact on others
Working on voice, posture and relaxation using appropriate techniques and exercises from the theatreto enhance personal communication skills
Break down the barriers to effective communication in presentations, meetings or one-to-one conversations
This workshop looks at your own personal style and the importance of delivering unambiguous messages that will be clearly understood by others
"Ken brings tremendous experience and wisdom to his work both as a trainer and coach. In addition to knowledge and ability, he has a likeable quality that participants respond to - building rapport with groups and creating a positive and supportive environment for all to work in"
Miles Cherry, Director
To listen to an audio interview with Pippa Lee, lead trainer, click below
Presenting Excellence
Increase your impact, confidence and connection. Find your unique style.
Guaranteed - or your money back!
Next course running in Wiltshire - 19/20 July 2010
Maximum of eight participants.
This two day programme is designed to coach you from where you are now, whether you are an accomplished and experienced presenter, or someone completely new to presenting.
There will be a maximum of eight participants working with two coaches.
This is a highly participative programme where we build steadily on coaching points throughout the two days with practice and one-to-one review.
We will cover
Body language
How to powerfully connect with your audience
Ways to open with impact
Ways to close powerfully
The competent handling of Q&A sessions
How to structure presentations depending on their purpose
How to prepare and plan
Effective use of visual material
The programme is designed to help you become the best “you” as a presenter that you can be and build upon your strengths. You will gain confidence as well as competence as a presenter.
Investment of £850+VAT per person includes two days of training, coaching in one-to-one video reviews, workbook, DVD, lunch each day and follow-up support.
If you don't get the improvement you were hoping for, we'll be happy to refund your course fee.
"Excellent, the best course I have ever been on. Anyone who does presentations should attend. It has boosted my confidence no end"
Colin Foreman, Computer Associates plc
Finding True Meaning in your Work
Annie Blampied and Andy Collett
A weekend workshop for leaders
Have you ever:
Felt that you are not living your true potential and have more to offer?
Been successful in achieving goals and still felt unfulfilled?
Wanted to be free from others' expectations?
Felt your inner peace being overwhelmed by stress and worry?
Felt a sense of responsibility or desire to make a difference in the world?
Wondered how you could follow your heart and still make a living?
On this weekend workshop we will discover what makes us truly happy. Once we connect with this essential discovery, our goals and aspirations can become much more meaningful. Achieving them takes on a sense of ease and flow because we are working in alignment with our deeper sense of purpose. Many of the things in life that used to bother us take on a whole new perspective. True transformation, both as individuals and in our organisations, then becomes possible. In fact they become unavoidable.
What is the transformation waiting to happen in your life?
"We covered a huge amount of ground in a way that has raised my confidence to take on larger challenges. Going forward, I will have the courage to dream bigger dreams and new strategies to make them work in practice.”
Andy Collett
Ken Lodge
Annie Blampied and Andy Collett
Trevor Hill