Courses

Many members of Trainerpool run their own courses and workshops covering a wide range of specialist areas.

Here's a selection. If you can't see what you are looking for please contact us

Service with a HUG

Andy Collett

• A two-day workshop for everyone who deals with customers in their daily life

• Here's the thing - customers aren't loyal because of the efficient way you transact with them. No, they are loyal because of the way you make them FEEL! They want a HUG!

• How do you provide service with a HUG? Simple...

  • Handle customers skillfully

  • Understand customers emotionally

  • Guide customers with integrity

• This course shows you how to really connect with your customers, how to make each one feel special by paying attention to a few essential elements

• The style of the course is up-beat, engaging and offers plenty of opportunity for participants to develop solutions to their own particular areas of challenge

• For groups of up to twelve people

• To find out more please contact us

"Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around”

Leo F. Buscaglia

Inside Out - Personal Impact Development

Ken Lodge

• A workshop designed to increase awareness of, and develop, your personal impact on others

• Working on voice, posture and relaxation using appropriate techniques and exercises from the theatreto enhance personal communication skills

• Break down the barriers to effective communication in presentations, meetings or one-to-one conversations

• This workshop looks at your own personal style and the importance of delivering unambiguous messages that will be clearly understood by others

• For groups of six or more participants

• To find out more please contact us

"Ken brings tremendous experience and wisdom to his work both as a trainer and coach. In addition to knowledge and ability, he has a likeable quality that participants respond to - building rapport with groups and creating a positive and supportive environment for all to work in"

Miles Cherry, Director

Presenting Excellence

Increase your impact, confidence and connection. Find your unique style.

Next course running in Wiltshire - 19/20 April 2010

Maximum of eight participants.

This two day programme is designed to coach you from where you are now, whether you are an accomplished and experienced presenter, or someone completely new to presenting.

There will be a maximum of eight participants working with two coaches.

This is a highly participative programme where we build steadily on coaching points throughout the two days with practice and one-to-one review.

We will cover

• Body language
• How to powerfully connect with your audience
• Ways to open with impact
• Ways to close powerfully
• The competent handling of Q&A sessions
• How to structure presentations depending on their purpose
• How to prepare and plan
• Effective use of visual material

The programme is designed to help you become the best “you” as a presenter that you can be and build upon your strengths. You will gain confidence as well as competence as a presenter.

Investment of £850+VAT per person includes two days of training, coaching in one-to-one video reviews, workbook, DVD, lunch each day and follow-up support.

Call Andy on 07802 530468 or email andy.collett@trainerpool.co.uk

Or to book your place online click here

"Excellent, the best course I have ever been on. Anyone who does presentations should attend. It has boosted my confidence no end"

Colin Foreman, Computer Associates plc

Finding True Meaning in your Work

Annie Blampied and Andy Collett

A weekend workshop for leaders

Have you ever:

• Felt that you are not living your true potential and have more to offer?

• Been successful in achieving goals and still felt unfulfilled?

• Wanted to be free from others' expectations?

• Felt your inner peace being overwhelmed by stress and worry?

• Felt a sense of responsibility or desire to make a difference in the world?

• Wondered how you could follow your heart and still make a living?

On this weekend workshop we will discover what makes us truly happy. Once we connect with this essential discovery, our goals and aspirations can become much more meaningful. Achieving them takes on a sense of ease and flow because we are working in alignment with our deeper sense of purpose. Many of the things in life that used to bother us take on a whole new perspective. True transformation, both as individuals and in our organisations, then becomes possible. In fact they become unavoidable.

What is the transformation waiting to happen in your life?

To find out more pleasecontact us

"I know that spending time with Annie, others will experience the love of God and the profound transformation such grace offers"

Miranda Macpherson, author of 'Boundless Love' and founder of the Interfaith Seminary, UK

Inspiration at Work

Trevor Hill

• Aprogramme specially designed to increase inspiration, and therefore performance, at work

• Inspiration at Work is a unique professional development programme which is specially designed to meet clients' specific needs

• The programme is customised for each individual taking part

• Participants are supported and guided during the programme as they learn to maximise inspiration in their own workplace

• Combining group workshops and one-to-one coaching

• For groups of six or more participants

• To find out more pleasecontact us

"We covered a huge amount of ground in a way that has raised my confidence to take on larger challenges. Going forward, I will have the courage to dream bigger dreams and new strategies to make them work in practice.”

KB, Business Leader